Mobile / Sports
These terms set out the rules that apply when you open an account, make transactions through Maya, GrabPay or PESONet, and access content on phtaya ph. Access and eligibility depend on local law and are available only in supported regions.
This policy applies to every account registered on phtaya ph and governs how we collect, store and act on information. When you deposit through Maya or GrabPay, a transaction record is created and held in your account wallet history — that record is subject to these terms. PESONet transfers follow the same documentation rules: every movement in or out of your wallet is logged and accessible from your account dashboard after login. We do not sell or share your personal account data with third parties for marketing purposes. Account data is retained for the period required under applicable law in the Philippines, and we review retention schedules in line with regulatory changes as they occur. Where a third-party payment processor handles your Maya or GrabPay transfer, that processor operates under its own privacy terms, which we encourage you to read separately. This policy is written in plain English and is intended to be readable on a phone screen. If any clause conflicts with applicable Philippines law, the applicable law takes precedence. The current version of this policy is always the one shown at /legal/ — check the date stamp at the bottom of this page to confirm you are reading the latest revision.
Every Maya deposit and withdrawal is logged in your wallet history. The record shows amount, date and status. You can view it from your account dashboard at any time without contacting support.
GrabPay payments appear in your transaction ledger within your account. If a record does not appear as expected, raise it through our support channel and we will locate the entry in our system.
PESONet movements carry a reference number shown in both your bank statement and your phtaya ph wallet history. Keep this reference if you need to raise a payment question later.
Not every part of your experience falls under the same set of rules. Understanding the boundaries helps you know where to look when a question comes up — whether it is about your account, a transaction record or content from a third-party studio.
Login credentials, session behaviour and account security sit fully inside this policy. If you lose access to your account or notice unexpected activity, the steps to recover or report it are set out in the support section below.
Deposits and withdrawals processed through Maya, GrabPay or PESONet are covered here in terms of record-keeping and dispute handling. The payment processor's own terms apply to the transfer mechanics on their side.
Pages, lobby layouts and promotional materials published directly by phtaya ph are within scope. We own the editorial decisions on those pages and you can raise accuracy concerns with our support team.
Game content supplied by studios such as CQ9, Habanero and JDB is governed by those studios' own terms of service. We host the titles and display them in our lobby, but we are not the publisher of the game software itself.
You have several practical actions available under these terms, and none of them require you to navigate complicated forms. To review your transaction records — including Maya deposits, GrabPay payments and PESONet transfers — open your account dashboard after login and go to the wallet history tab. Every entry is timestamped and shows the current status. If any account detail is incorrect — such as a registered email address or phone number — you can request a correction through our support channel. We will ask you to verify ownership before making any change, following the steps shown in the verification screen. To raise a question about how your data is used, send it through the contact path listed in the support section on this page. We aim to respond within the timeframe required by applicable Philippines regulations. Account closure requests are also handled through support — your wallet balance must be withdrawn before the request is processed.
Your full transaction history — including every Maya, GrabPay and PESONet entry — is in your account dashboard. No support request is needed to view it; just log in and open the wallet tab.
Contact support to update a name, email or contact number. We follow the verification steps shown on the correction screen before any change is saved to your account.
If you want to know what data we hold or how it is used, write to us through the contact path below. We respond within the period required under Philippines law for such requests.
You can ask us to close your account at any time. Clear your wallet balance first — the current process and required steps are shown in your account settings under the closure request option.
Policy questions — including data handling, transaction disputes and account correction requests — go through the same support paths as general account help. Use the channel that fits how you are accessing the site right now.
Open live chat from any page on phtaya ph. For policy questions, describe the specific issue — data query, record dispute or account correction — so the agent can route it directly.
Send detailed policy questions, including GrabPay or PESONet dispute references, to our support email. Include your registered email address and the transaction reference number where relevant.
The Help Centre inside your account lists the process for common requests — record reviews, correction forms and closure steps — so you can follow the current procedure without waiting for a reply.
Account security and data handling are not afterthoughts — they are part of how the platform functions. Here is how each area works in practice.
We collect only the account and transaction data needed to operate your wallet and process Maya, GrabPay or PESONet transfers. Data is not sold to third-party marketers. The categories of data we hold are listed in the full policy text on this page.
We use session and analytics cookies to keep your account active and to understand how pages are used. You can adjust cookie preferences through the banner shown on your first visit or from your browser settings at any time.
Your login credentials are stored using standard hashing practices. If you notice a sign-in you did not make, use the account recovery path shown on the login screen and then contact support to flag the activity.
Account data is kept for the period required by applicable Philippines law. When this policy changes, the updated version is published at /legal/ with a revised date. Continued use of your account after a revision means you have accepted the updated terms.
These are the questions we get most often about account terms, data use and user rights. If your question is not covered here, reach us through live chat or email.
Log in to your account and open the wallet history tab on your dashboard. Every Maya deposit, GrabPay payment and PESONet transfer is listed with a timestamp, amount and status. No support request is needed to access these records.
We collect the registration details you provide — email, contact number and identity verification documents — plus transaction data generated when you use Maya, GrabPay or PESONet. The full list of data categories is in the policy text above.
Yes. Send a deletion request through our support email or live chat. We will process it in line with applicable Philippines law, which may require us to retain certain transaction records for a regulatory period before full deletion.
Access and eligibility depend on local law and are available only in supported regions. You are responsible for checking that access is permitted under the laws of your location before opening an account or making a transaction.
The updated policy is published at /legal/ with a revised date stamp. We may notify you by the email address registered on your account. Continuing to use your account after a revision means you accept the updated terms.
Contact support through live chat or email and request a correction. We will ask you to complete the verification steps shown on the correction screen before saving any change. This protects your account from unauthorised modifications.