Mobile / Sports
This policy explains exactly what information we collect when you open and use your phtaya ph account, how we store it, and the choices available to you. Access and eligibility depend on local law and apply only in eligible regions.
When you create your phtaya ph account, we collect the registration details you provide — name, contact information, and the credentials you set. During account activity, we log transaction records tied to your chosen payment method, whether that is Maya, GrabPay, or PESONet. These records let you review your deposit and withdrawal history directly from your account dashboard after login. Device and session data — browser type, operating system, and the pages you visit — help us understand how the account interface performs on your phone or desktop. We do not sell this data to advertisers. We use it to keep the account flow working correctly and to respond to support requests with the right context. We retain account and transaction records for as long as your account remains active and for a period afterward as required by applicable regulations in the regions where access is permitted. If you close your account, you can request a summary of your records before deletion is processed. The retention period shown in your account settings reflects the current applicable period; where local law requires a different retention window, that requirement takes precedence.
Maya transaction records are linked to your account wallet. You can review each deposit and withdrawal entry from the transaction history tab in your account dashboard.
GrabPay payments appear in your account transaction log with a timestamp and amount. If a record looks incorrect, contact support with the transaction reference shown on that entry.
PESONet transfers are recorded against your account wallet with a unique reference. That reference is what support needs when you raise a question about a specific transfer.
This privacy policy applies to information collected through your phtaya ph account and the services you access where local law permits. It covers account registration data, wallet and transaction activity, device session logs, and support communications. It does not extend to third-party services you reach through links from our pages — those services have their own policies, and we encourage you to read them separately.
Data you enter during account creation — login credentials, contact details, and identity verification steps shown at registration — falls within this policy. You can review and update most of this from your account settings page.
Deposit and withdrawal records processed through Maya, GrabPay, or PESONet are captured in your transaction history. These records are part of your account data and are covered by the retention and access rules in this policy.
Your browsing activity on phtaya ph — which game categories you open, session duration, and device type — is collected as session data. This is used for account performance and support purposes, not for external advertising profiling.
Payment processors, game studios such as CQ9 and Habanero, and any external links operate under their own privacy terms. Our policy covers how we handle data on our end; it does not govern what those services do with data on theirs.
Your account gives you practical access to most of the data we hold about you. Transaction records — including Maya, GrabPay, and PESONet entries — are visible from the transaction history tab without needing to contact support. Account details like your registered contact information can be updated from the settings page directly. For anything that cannot be changed through the account interface — such as a correction to identity information or a request to access the full scope of data we hold — you reach us through the support contact paths listed on this page. We aim to acknowledge these requests promptly and will tell you what is possible under the applicable rules for your region. If you believe a data entry is incorrect, raise it with your account reference and the specific detail you want corrected; that gives our team what it needs to act without unnecessary back-and-forth.
Open the transaction history tab in your account dashboard to see a full log of deposits and withdrawals, including the payment method and timestamp for each entry.
Update your registered email or contact number from account settings. For identity-level corrections, submit a support request with your account reference and the detail to be changed.
If you want to know what specific data we hold about you, contact us through the support channel and state your account reference. We will outline what is available under the rules applicable to your region.
Before closing your account, you can request an export of your transaction records. Submit this through the support contact path; we will process the request before the account is deactivated.
If your question is about account data, a transaction record, or a correction you want made, use the contact paths below. Have your account reference ready — it lets the support team pull up the right record without asking follow-up questions. For data-specific requests, state clearly what you are asking for: review, correction, or deletion. We handle these separately from general account support and route them to the right team.
Open live chat from the account dashboard for questions about a specific transaction record or account detail. Quote your account reference and the entry in question.
Send data requests — corrections, access queries, account closure exports — by email. Include your registered contact details and account reference so we can verify and respond.
The help centre covers common questions about transaction records, account settings, and data handling. Check it first; many answers are there without needing to open a support ticket.
Account security and data handling are built into the account flow, not added as an afterthought. Passwords are stored in hashed form; we do not have access to the plain-text version of your credentials. Session activity is logged to detect unusual access patterns — if something looks out of place, the account may prompt re-verification through the steps shown on the login screen. Cookies are used to keep your session active and to remember account preferences; you can manage cookie preferences through your browser settings. Data retained after account closure is kept only for the period required by applicable regulations in the regions where access is permitted, then deleted according to our retention schedule.
Login credentials are stored in a hashed format. Unusual session activity can trigger a re-verification step shown on the login screen. You do not need to contact support for this — follow the on-screen instructions.
Cookies keep your account session active and store display preferences. They do not track your activity outside phtaya ph. Browser settings let you manage or clear cookies at any time.
Maya, GrabPay, and PESONet transaction entries are retained in your account history for as long as your account is active and for the applicable period after closure. The exact window is shown in account settings.
When this policy is updated, we post the revised version here with the effective date noted at the top. Continued use of your account after an update means you have seen the new terms. You can request a summary of changes through support.
These are the questions we hear most often about account data, transaction records, and what rights you have under this policy. If your question is not covered here, the support contact paths above are the next step.
We collect the details you enter at registration: your name, contact information, and login credentials. Once your account is active, transaction records from payments made through Maya, GrabPay, or PESONet are added to your account data log.
Yes. Open the transaction history tab in your account dashboard after login. Each entry shows the payment method, amount, and timestamp. If an entry looks wrong, contact support with the reference number shown on that specific record.
We retain account and transaction data for as long as your account is active and for a further period required by applicable regulations in eligible regions. The current retention window is shown in your account settings. After that period, data is deleted per our retention schedule.
For contact information and display preferences, go to account settings directly. For identity-level corrections — changes to registered name or verification details — submit a request through live chat or email support, quoting your account reference and the specific detail to be corrected.
Studios such as CQ9 and Habanero supply game content to the lobby. They do not receive your account data or payment records through us. Their own privacy terms apply to any direct interaction you have with their systems outside our platform.
Before closing, you can request an export of your transaction history through the support contact path. After closure, we retain the data for the period required by applicable regulations in your region, then delete it according to our retention schedule.